An explanation and troubleshooting steps for Error 200 - Database Failed to Connect.
General Resolution
In order, if the previous step didn't fix the issue: End the sort and start a new one. Reset the mini-PC (Reset from menu or power button). Run a software update (user icon, top right).
There are two databases that the PhyzBatch interacts with, local and cloud. The local database stores cards scanned during an active sorting session. These cards are uploaded to the cloud once the sort ends. This error messages occurs if the PhyzBatch cannot connect to the local database (on the PhyzBatch). To remedy this error:
- Try resuming the sort, or ending the sort and starting a new one. This will make a fresh attempt to connect to the internal database.
- Restart the mini-PC on the PhyzBatch. This will reinitialize the local database. You can also select Restart from the profile menu in the top right, as shown below.
- If the error continues after restarting the mini-PC, try running an update from the same menu.
- If the error continues after the above steps, please contact Support for additional troubleshooting.
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